ON THE DAY OF YOUR APPOINTMENT:

Please arrive on time to ensure you receive your full service. If you are running late, we will do everything we can to accommodate you. If you are excessively late, please keep in mind that we may have to reschedule your appointment.

We regret that we cannot be responsible for loss or damage of personal articles. Please keep all valuables with you during your service.

CANCELLATIONS:

De La Mer Salon & Spa requires all appointments to be confirmed in order to keep your reservation. Due to our demand on time and our desire to accommodate our clientele, we are not able to hold an appointment reservation without a confirmation. For all lengthy appointments we require verbal confirmation. An e-mail or text message confirmation is required for all other appointments. We will contact you in advance via email, text and/or telephone to confirm. If you are unable to make your appointment and neglect to notify us at least 24 hours in advance, a nonrefundable deposit will be required in order to reserve a future appointment.

GRATUITIES:

Tipping is left to the discretion of our clients. However, all tipping must be done in cash; tips cannot be added onto credit card charges. Gift certificates do not include gratuities.

METHOD OF PAYMENT:

We accept Visa, MasterCard, Discover, Amex, and cash. No personal checks. There is a 3% surcharge on all card charges.

We also have an ATM machine available for guest use.